Refund policy

Return and Refund Policy

Customer satisfaction is important to us. Our return and refund procedures regarding the products you have purchased are outlined below.

1. Return Conditions

You may request a return within 14 days from the date of delivery.

Returned products must be unused, unworn, undamaged, and in their original packaging.

Products that have been used, washed, damaged, or are no longer suitable for resale will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Products made specifically for personal use or customized items

• Products that are not suitable for return due to hygiene reasons

• Products damaged due to improper use or user error

3. Return Process

To request a return, please contact us via [your support email address].

After your return request is approved, you will receive return shipping instructions.

Returns sent without prior approval may not be accepted.

4. Shipping and Return Costs

If the product is defective or incorrectly shipped, the return shipping cost will be covered by us.

For returns made under the right of withdrawal, shipping costs are the responsibility of the customer.

5. Refunds

Once the returned product is received and inspected, the refund will be processed within 5–10 business days.

Refunds will be issued using the same payment method used for the original purchase.

Delays caused by banks or payment service providers are beyond our responsibility.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery. Otherwise, your request may not be considered.

7. Contact Information

For all questions regarding returns and refunds, please contact us:

📧 Email: support@terziyakup.com