Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through this website.

1. Order Processing Time

Orders are prepared and shipped within 1–3 business days after payment confirmation.

For custom-made products or items subject to stock availability, processing times may vary. In such cases, the customer will be informed.

2. Delivery Time

Domestic deliveries are typically completed within 1–5 business days after the order is shipped.

International shipments are delivered within approximately 5–10 business days, depending on the destination country.

terziyakup.com cannot be held responsible for delays caused by shipping carriers or public holidays.

3. Shipping Fees

Shipping fees are automatically calculated at checkout and displayed to the customer before payment.

During promotional periods, free shipping or discounted shipping options may be offered.

4. Shipping Carrier

Orders are shipped via our contracted shipping carriers.

The shipping carrier may be changed by terziyakup.com due to operational reasons.

5. Address and Delivery Information

Customers are responsible for providing accurate and complete address information at the time of order.

Any additional shipping costs resulting from incorrect or incomplete address details are the responsibility of the customer.

6. Damaged or Missing Deliveries

Please inspect your package upon delivery.

In case of damaged or missing items, a damage report must be prepared with the courier at the time of delivery, and you must contact us within 48 hours.

7. Undeliverable Orders

If an order is returned due to the recipient being unavailable or an incorrect address, the reshipping cost will be charged to the customer.

8. Contact Information

For all questions regarding shipping and delivery, please contact us:

📧 Email: support@terziyakup.com